Lexis Support

Word puzzle game for iPhone and iPad

Welcome! If you need help with Lexis, this page has answers to the most common questions. If you can't find what you need, email us directly.

Contact

For support, feedback, bug reports, or privacy questions, email pixelfountry@gmail.com. We read every message.

Restoring Purchases

If you previously bought Unlock All Levels or any other non-consumable item and it is not showing up on a new device or after reinstalling the app:

• Open Lexis and go to Shop.
• Tap Restore Purchases.
• Make sure you are signed in to the same Apple ID used for the original purchase.

Progress Sync

Lexis syncs your progress (levels, streaks, stars, coins) across devices using iCloud Key-Value Storage. For sync to work:

• Be signed in to the same Apple ID on each device.
• Have iCloud Drive enabled in Settings → [your name] → iCloud.
• Be connected to the internet briefly on each device so changes can upload and download.

If progress is not appearing on a new device, try opening Lexis while on Wi-Fi and give it a moment to sync.

Daily Challenge Not Appearing

The daily challenge refreshes once per day in UTC. If it looks stuck, make sure your device clock is set to network time (Settings → General → Date & Time → Set Automatically), then relaunch the app.

Sign in with Apple

Signing in with Apple is optional — you can play as a guest. Your Apple ID is only used to personalize your player name and is stored locally in the device Keychain.

To sign out or delete local account data, go to Settings → Account → Delete Account inside the app.

Ads

Lexis shows banner and interstitial ads in the free version. Rewarded ads are always optional and user-initiated. To remove all ads except rewarded ones, purchase Unlock All Levels from the Shop — it unlocks every level and permanently removes banner and interstitial ads.

Privacy Policy

Read our privacy policy here: Lexis Privacy Policy.

Accessibility

Read our accessibility statement here: Lexis Accessibility.